Answers to the questions we hear most. Can’t find what you need? Contact us.
Orders & payment
What payment methods do you accept?
We accept PayPal and major credit and debit cards. Payments are processed securely by PayPal or our card processor, and we never see or store your full card number.
Are prices in US dollars?
Yes. All prices are listed and charged in US dollars.
Can I change or cancel my order?
Email us at support@getyourdeal.org as soon as possible with your order number. If your order hasn’t been processed yet, we’ll do our best to update or cancel it. Once an order has shipped, it can’t be changed, but you can return it under our returns policy.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you see your order history and check order status from My account.
Shipping
How much is shipping?
Shipping is free on every order to addresses in the United States. There’s no minimum.
How long does shipping take?
Orders are processed within 1–3 business days. Most orders then arrive within 5–10 business days after shipping. See our Shipping Policy for details.
Do you ship outside the US?
At the moment we only ship to addresses in the United States.
Why did my order arrive in separate packages?
Items ship from our partner warehouses, so orders with more than one item may arrive in separate packages, sometimes on different days.
How do I track my order?
You’ll get an email with a tracking link as soon as your order ships. You can also use our order tracking page. If tracking hasn’t updated in 7 days, contact us and we’ll look into it.
Returns & refunds
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and in their original packaging. Read the full Refund and Returns Policy.
How do I start a return?
Email support@getyourdeal.org with your order number and the reason for the return. We’ll reply within 1–2 business days with instructions. Please don’t mail items back before contacting us.
My item arrived damaged, defective or wrong. What do I do?
Email us within 7 days of delivery with your order number and photos. We’ll send a free replacement or a full refund, and you won’t need to return the item.
When will I get my refund?
Approved refunds go back to your original payment method within 5–10 business days.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item was damaged, defective or incorrect.